Legal
Privacy Policy
Last updated: July 26, 2026
Royal Legacy Movers is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website or services, you consent to the practices described below.
1. Information We Collect
We collect personal information that you provide directly to us when requesting a quote, booking a move, or contacting us. This may include your name, email address, phone number, home or business address, and details about your move. We also collect basic technical information when you visit our website, such as your IP address, browser type, and pages visited, through standard web server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to provide and coordinate moving services, respond to your inquiries, send booking confirmations and service updates, improve our website and service quality, and comply with legal obligations. We do not use your information for automated decision-making or profiling.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business — such as scheduling software or payment processors — under strict confidentiality agreements. We may also disclose information where required by law or to protect the rights and safety of our customers and staff.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Booking records are typically retained for a minimum of seven years for accounting and legal purposes. You may request deletion of your information at any time, subject to any legal retention obligations.
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site. We use analytics data in aggregate form only and do not link it to individual identities.
6. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to contact us immediately if you believe your information has been compromised.
7. Your Rights
Under applicable Canadian privacy law, including PIPEDA, you have the right to access the personal information we hold about you, request corrections to inaccurate information, withdraw consent to certain uses of your information, and request deletion of your information where no legal obligation requires us to retain it. To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at [email protected] or by phone at +1 (437) 663-1267. We will respond to all privacy-related inquiries within 10 business days.
Privacy Inquiries
For any questions or requests related to your personal information, reach us directly — we respond within 10 business days.